Royal Mail letters sit undelivered ‘for weeks’ as parcels prioritised, staff say

Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.

​Royal Mail letters sit undelivered ‘for weeks’ as parcels prioritised, staff say Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines. Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.